Senior Business Analyst to assist the client with their adoption of Salesforce CRM in the public sector

Our public sector client requires a Secret Cleared Business Analyst who will utilize Salesforce CRM to manage relationships with businesses and track the progress of service engagements with these businesses. The resource will work on capturing requirements and documenting user stories in an Agile environment. 

Responsibilities: 

• Bridge the gap between non-technical stakeholders and internal technical teams;
• Articulate complexity in simple terms to facilitate quick understanding and decision making from project stakeholders;
• Support the full project lifecycle from initial concept through to delivery, ensuring that changes meet the true business need at all times;
• Work closely with the business, managing their expectations during each stage of the project life cycle;
• Organize and lead workshops to gather/elicit user requirements;
• Analyze and validate business requirements;
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs;
• Facilitate requirements prioritization based on business value for projects of varying scope and develop traceability matrices

​Must Have: 

• Salesforce experience 
• Agile experience 

Nice to Have: 

• Advanced Administrator Cert 
• Platform App Builder or Platform Developer Cert