Senior Business Analyst to deliver Salesforce CRM Solutions and configure Salesforce modules for our Major Banking Client - 30166

Job Type: Contract
Positions to fill: 1
Start Date: Jun 05, 2023
Job End Date: Sep 04, 2023
Pay Rate: Hourly: Negotiable
Job ID: 129750
Location: Toronto
Senior Business Analyst to deliver Salesforce CRM Solutions and configure Salesforce modules for our Major Banking Client - 30166
Location Address: HYBRID (Once a week) Downtown Toronto
Contract Duration: 3 months entered in as initial duration due to funding sources. After the initial 3 months contract will be extended on another source for 3 months
Schedule Hours: 9am-5pm, Monday-Friday

Story Behind the Need
• Business group: GWMS - Digital Client Services - Group 1
• Project: The GWMS CRM team is the Salesforce Centre of Excellence for the bank. The team is currently responsible for 10 different Salesforce Orgs across multiple lines of Business and is in the process of further expanding to additional lines of Business and new geographies.
• Reason for request: In support of this growth, the team is looking for an experienced Senior Business Analyst to both deliver on existing initiatives and establish Business-Technology roadmaps for future initiatives.

Typical Day in Role
• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translates those to programmers and developers
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

Candidate Requirements/Must Have Skills: 
• 8+ years of experience as a Business Analyst with
• 3 years of experience delivering Salesforce CRM solutions with hands-on experience configuring Salesforce in the following areas: users, profiles, permission sets, role hierarchy, validation rules, sharing rules, reports and dashboards
• Extensive knowledge of authoring user stories in JIRA, documenting related artifacts on Confluence and generating process flow diagrams through applications such as Visio, Gliffy &
• Experience leading discovery sessions with multiple Business and Technology stakeholders to elicit and capture business requirements and processes. Including the definition of user personas, epics, and user stories.
• Ability to design elegant solutions for highly complex problems that can include changes to Technology as well as changes to existing Business processes.

Nice-To-Have Skills:
• Previous experience with Data Loader, SF Inspector
• Ability to write/create queries using SOQL Queries
• Possess a Salesforce UX centered focus, in addition to a familiarity on aspects of UI design such as creating mockups and wireframes
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Experience on a Salesforce Implementation through the full Software Development Lifecycle (SDLC)
• Proficient in Microsoft Office Products such as Word, Excel and PowerPoint

Soft Skills:
• Strong communication and leadership skills
• Ability to collaborate with senior leaders from Business and Technology to design long-term Business-Technology roadmap for individual Salesforce orgs
• Proficiency with using agile methodologies and rapid prototyping to rapidly deliver incremental value.
• Ability to work collaboratively within cross functional teams using agile methodologies such as SCRUM/Kanban

Degrees or certifications:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• Salesforce certification Administration Essentials for New Admins (ADM201) is a plus
• MBA or other related advanced degree preferred