Senior Business Analyst to develop use cases to help establish a new call center within the federal government

Job Type: Contract
Positions to fill: 2
Start Date: Dec 01, 2023
Job End Date: Mar 31, 2024
Pay Rate: Daily: Negotiable
Job ID: 133971
Location: Ottawa

S.i. Systems valued public sector client is currently seeking a Senior Business Analyst to develop use cases to help establish a new call center within the federal government.

 Must Have:

  • Valid business analysis certification (i.e.: IIBA, PMI)
  • Experience developing use cases and story lines
  • Canadian University degree or college diploma
  • Enhanced reliability


  • Previous experience working within call center
  • Experience working in an Agile software development environment

Tasks Include, but are not Limited to:

  • Conduct an environment analysis and conduct interviews with leadership to propose and determine overall scope boundaries and parameters
  • Develop quality management standards that are applicable and can be managed at the programme/portfolio level
  • Develop quality management strategies and plans to support current project needs and for future needs
  • Provide regular progress reports to programme authority (at minimum weekly cycle)
  • Conduct a quality review and document the business requirements
  • Identify gaps in business requirements and provide recommendations to the Business Architect
  • Identify opportunities for organizational improvement
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Facilitate group sessions to identify requirements
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs
  • Communicate and collaborate with external and internal clients to analyze information needs and functional requirements and deliver the following artifacts as needed
  • Functional requirements
  • Business requirements document
  • Use cases