Senior Business Analyst to help with the implementation and process improvement for a telephony program with our public-sector client (Req 161)

Our client is seeking a Senior Business Analyst to help with the implementation and process improvement for a telephony program. 

The ideal candidate will work closely with project, implementation, and operational teams to create business cases, functional and technical requirements, as well as to develop solutions and transition plans for the digitization of a telephony program. 

Calgary-based client. Calgary candidates preferrd (some on-site work preferred), but willing to consider 100% remote across Canada. Enhanced Security Clearance is required.

Must have's: 

• 5+ years as a Business Analyst with a focus on Business Process Mapping 
• Experience facilitiating and presenting to a wide-variety of audiences and stakeholders 
• Experience with telephony programs or emergency management projects 

Nice to have's:

• Strong experience in technical project delivery to operational (front line) staff;
• Previous work experience in public safety or emergency services or government is considered an asset
• Experience in project management, planning, reporting and estimating.
• Experience in Organizational Change Management (OCM) is considered an asset
• Business Analysis certification(s) considered and asset.