Senior Business Analyst with ITIL Certification to assist in the implementation of an Enterprise ITSM Tool

Our valued public sector client is looking for a Senior Secret Cleared Business Analyst with an ITIL Certification to assist in the implementation of an Enterprise ITSM Tool 

​Responsibilties:

• Implementing the Enterprise ITSM tool and perform analysis to understand the operations, structure, and policies of the department.
• Conduct requirements workshop such as Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions 
• Identify modifications that may be required to the automated processes and write gap analysis documents
• Analyze and document any events to which the Enterprise ITSM tool must respond, such as input from customers or other ITSM processes

Must have:

• ITIL Certification: Foundation v3 (or V4) is mandatory.

Nice to have:

• Experience with a large-scale, enterprise implementation of at least one (1) ITSM tool project (BMC or Remedy desirable)
• Experience with the BMC Remedy Service Management Suite and BMC Digital Workplace Advanced, or equivalent industry tools.
• Experience mapping process flows in swim lane diagrams and wireframe