Senior Business Process Re-Engineering specialist to streamline a paper-based application process

Our valued Public Sector requires a Senior Business Process Re-Engineering specialist to streamline a paper-based application process. 

The current process relies on manual data entry and processing of applications. This is labour intensive and can lead to delays, contributes to the receipt of incomplete applications, and is vulnerable to high rate of human error during processing. That created the need for a Business Process engineer to review the various current business flow and ensure that they are streamlined and efficient.

The aim is to to fundamentally rethink how the team will do its work in order to improve customer service/experience and cut operating costs

Tasks:

• Create clear and concise process and value stream maps
• Identify sub-optimal processes, activities or effects
• Conduct meaningful analysis using data to draw conclusions and make practical recommendations for future state process
• Holistically focus on the project objectives and processes, encouraging full-scale regeneration of processes, rather than iterative optimization of the existing sub-processes.
• Lead and facilitate medium to large workshops and meetings to map current state of operational processes
• Provide advice on how to make processes more efficient/lean
• Stay on top of best practices, technologies and industry knowledge to identify process improvements that will create best in class client experience
• Conduct in depth process analysis and identify automation/digitization opportunities early on and recommend solutions for business challenges
• Develop and or re-design new processes to support stakeholders
• Refocus, restructure, re-engineer the set of business workflows of the various clients, from a client centric perspective
• Define high-level technological requirements to support future state process
• Provide an improvement analysis with a recommendation of the process listed above;

Must-haves:

- 3 + projects working as a BPR consultant in the Federal Government 
- Enhanced Reliability clearance