Senior Business Systems analyst to support the automation of the current service desk support with in the public sector

Job Type: Contract
Positions to fill: 1
Start Date: Nov 20, 2023
Job End Date: Mar 31, 2024
Pay Rate: Daily: Negotiable
Job ID: 133641
Location: Ottawa

Our valued public sector client is seeking a Senior Business Systems analyst to lead a process automation and Provide Recommendations of the current service desk support.

Responsible for in depth analysis of existing client service desk support (ticket management) to provide a automated solution .

Plan & facilitate discussions/meetings/working sessions by demonstrating subject matter expertise when explaining outputs to client. Ensures open & ongoing communication to support change management.


  • Work with technical team to translating the business requirements into system functional requirements
  • Analyzing and defining business processes related to both "as is" "to be" status.
  • Facilitating Joint Application Development (JAD) sessions and acting as facilitator during workshops;
  • Developing and implementing an organizational improvement plan, business plan, business case, policies and standards;
  • Analyzing existing business processes, identifying opportunities for process improvements;
  • Conducting reviews and developing implementation strategies
  • Implementing and advising on measures to mitigate risks and issues;
  • Analyzing and documenting the business requirements and delivering work products through the life cycle;
  • Assessing the organization's capacity and capability to undertake and successfully deliver an initiative or a change

Must haves:

  • BMC Remedy tool
  • creating user stories
  • experience providing options analysis for automation.

Nice to haves:

  • Azure cloud
  • Active Directory
  • M365