Senior Business Systems analyst to support the automation of the current service desk support with in the public sector

Our valued public sector client is seeking a Senior Business Systems analyst to lead a process automation and Provide Recommendations of the current service desk support.

Responsible for in depth analysis of existing client service desk support (ticket management) to provide a automated solution .

Plan & facilitate discussions/meetings/working sessions by demonstrating subject matter expertise when explaining outputs to client. Ensures open & ongoing communication to support change management.

Responsibilities

• Work with technical team to translating the business requirements into system functional requirements
• Analyzing and defining business processes related to both "as is" "to be" status.
• Facilitating Joint Application Development (JAD) sessions and acting as facilitator during workshops;
• Developing and implementing an organizational improvement plan, business plan, business case, policies and standards;
• Analyzing existing business processes, identifying opportunities for process improvements;
• Conducting reviews and developing implementation strategies
• Implementing and advising on measures to mitigate risks and issues;
• Analyzing and documenting the business requirements and delivering work products through the life cycle;
• Assessing the organization's capacity and capability to undertake and successfully deliver an initiative or a change

Must haves:

• BMC Remedy tool
• creating user stories
• experience providing options analysis for automation.

Nice to haves:

• Azure cloud
• Active Directory
• M365