Senior IT Director specializing in ITSM, ITIL, and IT Performance to lead the transformation of ITSM practices for a retail enterprise

Job Type: Permanent
Positions to fill: 1
Start Date: May 29, 2023
Job End Date: May 29, 2023
Pay Rate: Salary: Negotiable
Job ID: 129800
Location: Calgary, Edmonton, Halifax, London, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
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Our client is seeking a Senior IT Director specializing in ITSM, ITIL, and IT Performance to lead the transformation of Event Monitoring and ITSM practices for a enterprise company. 
 
This is a Calgary based company that would consider a remote candidate who would be open to traveling to the Calgary site occasionally.
 

Must Haves:
  • 15+ years as an IT professional with a focus in IT Infrastructure
  • 7+ years in a senior leadership establishing ITSM policies, processes, procedures and standards
  • Experience in developing a high preforming Enterprise Monitoring and Event Management practice
  • Experience building and leading Major Incident and Disaster Recovery Planning
  • Experience leading a NOC or IT Operations Centre
  • Experience building and leading QA testing practices
Key Responsibilities:
  • Develop a strategy that defines the key performance indicators (KPIs) and metrics that will be used to measure the performance of the IT department.
  • Manage a team of IT Professionals (6 direct reports and over 35 FTE)
  • Develop and implement ITSM Strategies that align with overall organizational goals and objectives including: defining ITSM policies, processes, procedures and standards
  • Lead IT Operations Centre Team that is responsible for ensuring that critical IT services are delivered effectively
  • Own the Major Incident and Disaster Recovery Planning
  • Develop and lead the shared QA testing practices across all technology teams
  • Lead Enterprise Monitoring and Event Management improvement plans