Senior IT Infrastructure Manager to support and enhance infrastructure operations and integrations

Our valued client is seeking a Senior IT Infrastructure Manager to support and enhance infrastructure operations and integrations

A Permanent opportunity in Ottawa, Montreal or Halifax. Hybrid work model (2 days a week on site)

Responsibilities:

• Planning and execution of all Infrastructure Performance and Digital Communications (IP&DC) – (Infrastructure Management and Support Services, Health Management, Network Operations, Voice/Video, Wide Area Network (WAN), Wireless, Local Area Network (LAN), etc.) deliverables and Digital Delivery (D2) – (Enterprise common Infrastructure, Data Centre Infrastructure Billing, Compute, Storage, Managed Services, Automation, Backups, Security, etc) deliverables and milestones – oversee the day to day operations of the IP&DC and D2 teams, providing continuous service improvement through proactive response management
• Responsible for ensuring the staff are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed consistently to provide effective customer service and meet requirements
• Responsible for guiding and coaching staff through career development opportunities, developing training plans for team members and skills development to maintain core competencies 
• Ensuring all Service Level Agreement’s (SLA’s) are monitored and met on a day-to-day basis
• Tracking and trouble-shooting issues, change controls acting as a point of escalation within the team, resolution of 2nd/3rd line systems issues
• Maintain and update team resource plans
• Growing and maintaining the portfolio, including roadmap development to enhance our products and service delivery
• Understands content, processes, and procedures associated with implementing enterprise services. Write standard operating instructions, functional requirements, develop test plans, and work with production issues.
• Project initiation and scoping of business and technical requirements
• Create Statement Of Work (SOW), design documentation, Visio diagrams, project plans
• Working within the companies Project Framework
• Liaise and engage with relevant stakeholders including end client, business partners and other teams within Engineer-In-Training (EIT) to promote capability of service

Must Have Skills:

• 10+ years experience as an IT Infrastructure Manager
• Experience managing and supporting various enterprise network, video and voice services
• Experience with Hyper Scalers such as Amazon Web Services (AWS) and/or Microsoft (MS) Azure and connecting services to enterprise infrastructure
• Experience managing on and off prem infrastructure data center environment

Nice to Have Skills:

• Information Technology Infrastructure Library (ITIL) Foundation, Prince 2 Foundation
• Working within secure and export-controlled environments
• Experience working with multi-matrix organizational structures with teams located in various geographies in the United States, Europe, the Middle East and Africa (EMEA) and Asia-Pacific (APAC)
• Development and full lifecycle support of Enterprise services including Routers, Switches, Firewalls, Exchange, SharePoint, Skype, Storage etc.