Senior IT Infrastructure Manager to support and enhance infrastructure operations and integrations

Job Type: Permanent
Positions to fill: 1
Start Date: Oct 23, 2023
Job End Date: Oct 23, 2023
Pay Rate: Salary: Negotiable
Job ID: 132944
Location: Halifax, Montreal, Ottawa

Our valued client is seeking a Senior IT Infrastructure Manager to support and enhance infrastructure operations and integrations

A Permanent opportunity in Ottawa, Montreal or Halifax. Hybrid work model (2 days a week on site)


  • Planning and execution of all Infrastructure Performance and Digital Communications (IP&DC) – (Infrastructure Management and Support Services, Health Management, Network Operations, Voice/Video, Wide Area Network (WAN), Wireless, Local Area Network (LAN), etc.) deliverables and Digital Delivery (D2) – (Enterprise common Infrastructure, Data Centre Infrastructure Billing, Compute, Storage, Managed Services, Automation, Backups, Security, etc) deliverables and milestones – oversee the day to day operations of the IP&DC and D2 teams, providing continuous service improvement through proactive response management
  • Responsible for ensuring the staff are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed consistently to provide effective customer service and meet requirements
  • Responsible for guiding and coaching staff through career development opportunities, developing training plans for team members and skills development to maintain core competencies 
  • Ensuring all Service Level Agreement’s (SLA’s) are monitored and met on a day-to-day basis
  • Tracking and trouble-shooting issues, change controls acting as a point of escalation within the team, resolution of 2nd/3rd line systems issues
  • Maintain and update team resource plans
  • Growing and maintaining the portfolio, including roadmap development to enhance our products and service delivery
  • Understands content, processes, and procedures associated with implementing enterprise services. Write standard operating instructions, functional requirements, develop test plans, and work with production issues.
  • Project initiation and scoping of business and technical requirements
  • Create Statement Of Work (SOW), design documentation, Visio diagrams, project plans
  • Working within the companies Project Framework
  • Liaise and engage with relevant stakeholders including end client, business partners and other teams within Engineer-In-Training (EIT) to promote capability of service

Must Have Skills:

  • 10+ years experience as an IT Infrastructure Manager
  • Experience managing and supporting various enterprise network, video and voice services
  • Experience with Hyper Scalers such as Amazon Web Services (AWS) and/or Microsoft (MS) Azure and connecting services to enterprise infrastructure
  • Experience managing on and off prem infrastructure data center environment

Nice to Have Skills:

  • Information Technology Infrastructure Library (ITIL) Foundation, Prince 2 Foundation
  • Working within secure and export-controlled environments
  • Experience working with multi-matrix organizational structures with teams located in various geographies in the United States, Europe, the Middle East and Africa (EMEA) and Asia-Pacific (APAC)
  • Development and full lifecycle support of Enterprise services including Routers, Switches, Firewalls, Exchange, SharePoint, Skype, Storage etc.