Senior Project Manager to lead the implementation and manage the vendor of a cloud-based call center software with excellent leadership skills.

Our public sector client is looking for a Project Manager to lead the implementation including development and delivery of a cloud-based call centre software that supports omnichannel customer engagement.

Responsibilities:

• Manage the day-to-day activities on the project.
• Plan, execute, control and close out project against defined scope and schedule.
• Manage relationships and lead team of internal and external resources to successful implementation.
• Manage stakeholder expectations.
• Manage project issues and escalate to senior management where necessary.
• Create and manage project documentation including project plan, project charter, risk registry, etc.

Qualifications:

• Minimum 5 years of successfully managing IT projects and vendor management
• Experienced with cloud implementation
• Experience running Contact Center as a Service (CaaS) implementation projects. (Ex. NICE, Genesys, Five9, Talkdesk, Cisco, Ice – Computer Talk)
• Experience in creating project plans, risk assessments, contingency planning, tracking and management of project progress, tracking issues, and managing resources.
• Public sector experience is a nice to have