Senior Qualitative UX Researcher to conduct end-to-end research processes and apply qualitative methods for a wealth portfolio with one of our major banking clients- 54963-1

Job Type: Contract
Positions to fill: 1
Start Date: Aug 14, 2023
Job End Date: Aug 13, 2024
Pay Rate: Hourly: Negotiable
Job ID: 131736
Location: Toronto
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Senior Qualitative UX Researcher to conduct end-to-end research processes and apply qualitative methods for a wealth portfolio with one of our major banking clients- 54963-1

Contract Duration: 1 Year (Possibility of Extension)
Work Location: Hybrid/Toronto ( 2-3 days per week -Must be willing to commute, Potential flexibility in the future)
Hours: 37.5 Hours Per Week

Role Responsibilities:
  • Conduct the end-to-end research process, strategically applying a range of qualitative methods to help guide and inform the experience design of BMO digital products & services:
  • Planning: Create research plans that guide the cross-functional business in gathering new knowledge; ensuring timely research delivery of insights.
  • Recruitment: Recruit a representative sample of research participants via internal and external pipelines.
  • Method Execution:  Select and apply various qualitative research methods (e.g. interviews, contextual inquiry, co-creation, usability testing)
  • Analysis & Synthesis: Analyze internal and external data sets, making sense of the data to uncover actionable insights and recommendations for the business
  • Share: Generate and share a compelling narrative of what was discovered, highlighting key recommendations to stakeholders and digital teams
  • Independently balance and execute research studies across your business group/focus area.
  • Cross-functionally partner with internal and external stakeholders across Design, Product, Content Strategy, Digital Strategy, Technology, and Business.
  • Work closely with your Sr. Manager in planning a research roadmap for your respective focus area, intaking and prioritizing new requests as they arise.
  • Stay closely connected with your extended UXR Wealth portfolio team members, ensuring we’re continuously threading knowledge and learnings together across products
  • Alongside our broader UX Research team, contribute to and support in continually evolving best practices around the research craft and focused specializations.

Must Have Skills:
  • 5+ years of professional experience as a Qualitative UX Researcher, working in a digital environment
  • Strong expertise in applying qualitative methods, understanding the strengths and limitations of the craft
  • Hands-on experience executing the end-to-end research process: gathering requirements, prioritizing, planning research, recruitment, gathering data, analyzing & summarizing results, and sharing findings
  • High comfortability with various data set structures (large or small, structured or unstructured)
  • Strong experience triangulating data types when conducting qualitative analyses 
Nice to Have Skills:
  • Strong execution skills (User testing, User interviews) or similar Functions
  • FI experience is  STRONG NICE TO HAVE
Interviews:
  • 1-2 Rounds of Microsoft Teams
  • 2nd round of interview would comprise of sharing previous project work