Senior Qualitative UX Researcher to conduct end-to-end research processes and apply qualitative methods for a wealth portfolio with one of our major banking clients- 54963-1

Senior Qualitative UX Researcher to conduct end-to-end research processes and apply qualitative methods for a wealth portfolio with one of our major banking clients- 54963-1

Contract Duration: 1 Year (Possibility of Extension)
Work Location: Hybrid/Toronto ( 2-3 days per week -Must be willing to commute, Potential flexibility in the future)
Hours: 37.5 Hours Per Week

Role Responsibilities:

• Conduct the end-to-end research process, strategically applying a range of qualitative methods to help guide and inform the experience design of BMO digital products & services:
• Planning: Create research plans that guide the cross-functional business in gathering new knowledge; ensuring timely research delivery of insights.
• Recruitment: Recruit a representative sample of research participants via internal and external pipelines.
• Method Execution:  Select and apply various qualitative research methods (e.g. interviews, contextual inquiry, co-creation, usability testing)
• Analysis & Synthesis: Analyze internal and external data sets, making sense of the data to uncover actionable insights and recommendations for the business
• Share: Generate and share a compelling narrative of what was discovered, highlighting key recommendations to stakeholders and digital teams
• Independently balance and execute research studies across your business group/focus area.
• Cross-functionally partner with internal and external stakeholders across Design, Product, Content Strategy, Digital Strategy, Technology, and Business.
• Work closely with your Sr. Manager in planning a research roadmap for your respective focus area, intaking and prioritizing new requests as they arise.
• Stay closely connected with your extended UXR Wealth portfolio team members, ensuring we’re continuously threading knowledge and learnings together across products
• Alongside our broader UX Research team, contribute to and support in continually evolving best practices around the research craft and focused specializations.

Must Have Skills:

• 5+ years of professional experience as a Qualitative UX Researcher, working in a digital environment
• Strong expertise in applying qualitative methods, understanding the strengths and limitations of the craft
• Hands-on experience executing the end-to-end research process: gathering requirements, prioritizing, planning research, recruitment, gathering data, analyzing & summarizing results, and sharing findings
• High comfortability with various data set structures (large or small, structured or unstructured)
• Strong experience triangulating data types when conducting qualitative analyses 

Nice to Have Skills:

• Strong execution skills (User testing, User interviews) or similar Functions
• FI experience is  STRONG NICE TO HAVE

Interviews:

• 1-2 Rounds of Microsoft Teams
• 2nd round of interview would comprise of sharing previous project work