Senior Secret cleared Business Consultant with experience reporting business improvement and performance measures to complete a business improvement initiatives for a digital modernization program

Our valued public sector Client is looking, a Senior Secret cleared Business Consultant with experience reporting business improvement and performance measures to complete a business improvement initiatives for a digital modernization program.
 
The Public sector client is looking to align their Program of Change initiative with the International Service Delivery Transformation initiative, to create synergy between the two initiatives as they share the same pool of rotational staff.
 
They plan to Strengthen client relationships and enhance service excellence culture leveraging digital practices and innovations. Improved Client services: service agreements, service standards, client satisfaction, client engagement, service culture, and innovative service offerings.
 
Task include, but not limited to:

• Identify organizational and/or project business opportunities for improvement and streamlining of business processes to support the digitization of the Service Support and Delivery service model;
• Assess the Division, Branch and Department context and ongoing or planned initiatives and align / integrate the service support and delivery program of change activities with other related projects, initiatives, and frameworks in the organization;
• Provide business rationale, justification and benefits realization plans to support the service support and delivery capability improvement initiatives and projects;
• Identify and prioritize service support and delivery modernization and improvement opportunities, initiatives and projects that accelerate the capability evolution and maximize the benefits of the service support and delivery optimization program of change;
• Provide expert advice in defining new requirements and opportunities for applying efficient and effective service support and delivery solutions; identify and provide preliminary costs of potential options;
• Design and develop improvements to the service support and delivery capability and align the business architecture, performance standards and application of redesigned business processes;
• Develop and implement the service support and delivery operations and business performance measurement models and analyze and develop business success "critical success factors" and KPIs;
• Integrate technology, people and process change deployments to minimize disruption to operations and ensure continuity of service support and delivery and attainment of the new level of performance;
• Support the development of investments, resourcing and implementation requirements and strategies for the Service Desk optimization and service support improvements;

 
Must have:

• Secret Level Clearance (Level 2)
• 10 years as a Business Consultant
• 5 projects completing documenting business requirements, improving business processes,  and building Critical Success factors
• University Degree or College Diplomas

 
Nice to Have:

• 8+ years in IM/IT Business Improvement