Senior Secret cleared Project Executive with experience in planning, developing and implementing workflow and process improvements and stabilizing the of the next generation service delivery model for a large business improvement initiative

Our valued public sector Client is looking, a Senior Secret cleared Project Executive with experience in planning, developing and implementing workflow and process improvements and stabilizing the of the next generation service delivery model for a large business improvement initiative.
 
The Public sector client is looking to align their Program of Change initiative with the International Service Delivery Transformation initiative, to create synergy between the two initiatives as they share the same pool of rotational staff.
 
They plan to Strengthen client relationships and enhance service excellence culture leveraging digital practices and innovations. Improved Client services: service agreements, service standards, client satisfaction, client engagement, service culture, innovative service offerings.
 
Tasks, But not limited to

• Manage a team of several Project Managers working on next generation service delivery and management of IT infrastructure and operations support capability improvement projects and initiatives and their associated deliverables, scope, risks, and issues;
• Manage Project Managers during project development, implementation, and operations stabilization by ensuring that resources are made available and that the projects are developed and are fully operational within previously agreed time, cost, and performance parameters;
• Define and document the objectives for projects; working with the individual Project managers, determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the project team;
• Working with the individual Project Managers, formulate statements of problems; establish procedures for the development and implementation of significant, new, or modified project elements to solve these problems, and obtain approval thereof;
• Assist with the design and development of manual and automated processes; prototype potential solutions, provide trade-off information and suggest a recommended course of action; identify modifications to automated processes;

 
Must have:

• Secret Level Clearance (Level 2)
• 15 years as a Project Executive
• IM/IT related certification in either Service Management (e.g. ITIL) or Project Management (e.g.PMP).
• University Degree

 
Nice to Have:

• 7+ years completing change management services for IT Service Management project
• 7+ years leading an enhancement of an IM/IT governance and service management for large public sector organizations.
• 7+ years implementation & refinement of training strategies for an enterprise capabilities.