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Senior Service designer to develop the user experience interface for a benefits modernization initiative

Job Type: Contract
Positions to fill: 1
Start Date: Feb 13, 2023
Job End Date: Feb 13, 2024
Pay Rate: Hourly: Negotiable
Job ID: 126935
Location: Ottawa
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Our valued public sector client requires a Senior Service designer to develop the user experience interface for a benefits modernization initiative. This benefits initiative will modernize the way Canadians currently access their CPP, OAS, and EI.

Responsibilities:
  • Develop benefit finder feature
  • Develop journey map
  • Create prototypes and other UX deliverables at a high level of quality and in WCAG and WET compliance
  • Define the UX Strategy, vision, and user experience
  • Gather user requirements and produce/update user story documentation and design specifications;
  • Using qualitative and quantitative data, create user stories, profiles, personas, empathy maps, service blueprints and journey maps to support user-centric development of digital solutions;
  • Architect application navigation and content flow and produce sitemaps and workflow diagrams;
  • Create usability testing plans and conduct usability testing sessions with clients and users;
  • Lead projects of limited scope or components of larger projects
  • Produce and/or update UX documentation for new applications or for updates (enhancements and bug fixes) of existing applications;

Must Haves:
  • Enhanced Reliability Clearance