Senior Service Desk Manager to manage service desk operation and ensure service level agreements are delivered to standard
Job Type: Permanent
Positions to fill: 1
Start Date: Oct 03, 2023
Job End Date: Oct 03, 2023
Pay Rate: Salary: $ 120000
Job ID: 132699
Location: Toronto, Vancouver
Our real estate client is looking for a Senior Service Desk Manager to manage service desk operation and ensure service level agreements are delivered to standard
Toronto or Vancouver, onsite, permanent
Must Have
- 10+ years’ experience within an enterprise Technical Support or Service Desk environment
- 5+ years’ experience in a Service Desk management, supervisor, or similar Lead role
- ITIL certification
- ServiceNow experience
Nice to Have
- Relevant certification(s) such as Six Sigma or TQM certification is considered an asset.
- College diploma in Computer Science, Information Technology, or a related field
Responsibilities
- Service & process-oriented and data-driven mindset to create business value for service delivery.
- Utilize your deep understanding of IT support processes and proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal verbal & written communication, and customer service skills.
- Team-oriented and skilled in working within a collaborative environment.
- Proven record in driving continuous service improvement.