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Senior ServiceNow Architect to implement the CSM (Customer Service Management) module across several business units.

Job Type: Contract
Positions to fill: 1
Start Date: Oct 11, 2022
Job End Date: Mar 31, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123365
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
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Our client has an immediate requirement for a Senior ServiceNow Architect to implement the CSM (Customer Service Management) module across several business units.


Part-Time role (25% - 50%) for 6 months, strong possibility of extension.


Must Have:
  • Minimum 10 years’ general experience as a Solution Architect in various organizations
  • Experience in rolling out ServiceNow as an Enterprise tool in very large organizations
  • Minimum of one ITSM ServiceNow implementation and one CSM ServiceNow implementation
  • Proven documentation and communication skills, with audiences of all levels up to the C-suite
 
Nice to Have: 
  • Experienced in other ServiceNow modules
Responsibilities:
  • The opportunity to design and build ServiceNow solutions to multiple sectors adn business units
  • This will suit an experienced ServiceNow professional with a successful recent track record, the ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization
  • Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
    • Delivery for ServiceNow based consulting initiatives
    • Define business problems/opportunities with constraints, goals, budgets and timelines- Communicates technical problems and solutions to both technical and non-technical audiences
    • Consults with business analyst/project manager to develop appropriate technical solutions.