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Senior Technical Writer to develop Standard Operating Procedure (SOP) Documents using Sharepoint/Confluence for our Major Insurance Client - 10019

Job Type: Contract
Positions to fill: 1
Start Date: Sep 30, 2022
Job End Date: Mar 29, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123614
Location: Toronto
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Senior Technical Writer to develop Standard Operating Procedure (SOP) Documents using Sharepoint/Confluence for our Major Insurance Client - 10019
Location: Hybrid/Downtown Toronto
Duration: 09/30/2022 to 03/29/2023
Hours: 37.5

Overview
• The Path to Green program covers a series of technology standards that Business Segments must conform to in the operation of their technology services
• The program has an opening for a technical writer to assume the responsibility for developing Standard Operating Procedure (SOP) documents that cover each standard and how they are to be applied in the day to day operation of the service
• The role will require someone with excellent written and verbal communication skills who will be required to work with Project teams consisting of Project Managers, Business Analysts, Data Stewards and technology SMEs.
• The documents which are produced will be reviewed and iterations will be required before final sign-off

Duties
• Review existing documentation framework in use on our Insurance Client's Path to Green Compliance program, especially across lifecycle management including deployment to Production and handover to service operations
• Analyze existing documentation, identify gaps and formulate an approach for developing updated Standard Operating Procedures that will be utilized by Technology teams in their operation of the service
• Create Standard Operating procedures for the technology service (e.g. Device hardening standards, Utilizing Production controls to address data masking, Data Loss Prevention processes)
• Lead review sessions across teams for feedback in finalizing the SOP

Skills
• 5+ years as a Technical Writer
• Analytic skills to evaluate state of existing documentation framework and process documents
• Ability to organize process documents and link them to the framework. The process documents can reside on different platforms (e.g. Sharepoint, Confluence)