Senior Technical Writer to support all phases of communication related to a migration project for a large banking client - 150143

Job Type: Contract
Positions to fill: 2
Start Date: May 01, 2023
Job End Date: Nov 01, 2023
Pay Rate: Hourly: Negotiable
Job ID: 129456
Location: Toronto
Our client is seeking a Senior Technical Writer to support all phases of communication related to a migration project for a large banking client - 150143

Contract Length: 6 Months
Location: 88 Queens Quay W (Hybrid 3 days in office)


**Project details unavailable due to confidentiality; resource will be required to sign an NDA to be involved with the project. Project relates to large organizational migration.

-  Responsible for the development and integration of communication messaging and deliverables for Business Banking products including both business and technical documents (SOP, internal technical processes, Job aids, business policy documents, Client and Employee messaging etc.) as identified in the communication plan(s) and ad-hoc communication requests
- Manage the creation and coordination of content, execution and maintenance of various communication vehicles for stakeholder consumption and use
- Collaborate with Change Lead, Project Managers, Product teams, and Subject Matter Experts (SMEs) to assess stakeholder impact and develop a communication plan which ensures alignment to business objectives, milestones and stakeholder needs
- Responsible for the usability and perfection of the text and the timely completion of each communication piece in project/assignment/communication
- Ensure requirements and functionality are coordinated into final documents according to client expectations
- Provide support for each phases of document creation for employees and clients
- Review published materials and recommend revisions or changes in scope, format, content and methods of reproduction and binding
- Provide recommendations to client on ways to improve technical documents based on evaluations
- Oversee audit of existing documentation in accordance with internal audit requirements or as a result of organizational, infrastructure or product changes
- Train others on internal knowledge-sharing processes to ensure delivery of requested information at the right time. Develop new processes as needed
- Train others on the business's current technology and infrastructure and keep current on knowledge sharing methods, tools and techniques
- Provide feedback and instruct others in writing styles

Must Haves:

- 10+ years technical/business writing experience
- Knowledgeable on all aspects of all phases of the communication and documentation process and the services to deliver final products
Project management skills
- Understanding of change management to document the “from-to” for products and services

Nice to Have:

 - Certification in Technical or Business Writing
- Knowledge of the financial/banking sector terminology would be an asset