Senior Transition PM to Co-lead the Managed Workplace Services project

Senior Transition PM to Co-lead the Managed Workplace Services project

18 months + 6 months extension
Hybrid (1 day a week on site)

Must Haves:

• 10 years’ progressive leadership experience in delivering IT through negotiation and supplier management 
• 5+ years of demonstrated experience in leading IT projects in Managed Workplace Services, Transition Services or Transformation Services with cross-functional and multi-supplier teams 
• 3+ years’ of demonstrated experience with systems implementations (omni-channel, MECM, automated software deployments, Intune, Chat Bots, Virtual Agents, Removable Data Storage Management Solution, Crestron, logical design and audio video systems), systems and process integrations (ServiceNow, Microsoft Teams), re-engineering or other large/complex projects 
• 5 years of demonstrated advanced problem-solving, decision-making and organization to prioritize amongst many conflicting needs and to advocate a course of action and pursue it consistently 
• 5 years of demonstrated flexibility and responsiveness to dynamic situations, especially in a multi-provider IT environment 
• Must have experience in Negotiating and Supplier Management
• Must have Cyber Security certification (e.g. vulnerability assessments, threat intelligence, computer network and defence fundamentals, or applicable equivalents)

Nice-to-have:

• Should be a master in Transition Management
• ServiceNow Certified System Administrator (CSA) certification
• Advanced ITIL Certification at the Practitioner or higher level
• Lean / Six Sigma Belt Certification at the Green Belt or higher level
• Certified Scrum Master (CSM) certification through the Scrum Alliance Experience
• Bilingual in English and French

* Knowledge & Skills

• 10 years’ progressive leadership experience in delivering IT Projects
• 5+ years of experience in leading projects in Managed Workplace Services, Transition Services or Transformation Services with cross-functional and multi-supplier teams
• 3+ years’ professional background with systems implementations (omni-channel, MECM, automated software deployments, Intune, Chat Bots, Virtual Agents, Removable Data Storage
• Management Solution, Crestron, logical design and audio video systems), systems and process integrations (ServiceNow, Microsoft Teams), re-engineering or other large/complex projects
• Ability to comprehend, analyze, and interpret complex business documents and IT contracts
• Ability to respond effectively to sensitive issues
• Ability to write reports, manuals, and presentations using distinctive style
• Ability to make effective and persuasive presentations on complex topics to each level of the organization (staff, managers, directors, executive leadership)
• Ability to motivate and negotiate effectively with key employees, management, and client groups to take desired action
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions. Will draw upon the analysis of others and make recommendations that have a direct impact on the branch/division/cluster/enterprise
• In-depth knowledge of financial terms and principles
• Deep operational knowledge in complex organizations
• Ability to predict possible risks and proactively develop mitigation plans with the appropriate stakeholders. Can lead teams through solutions and enable successful outcomes
• Expert at ensuring all scope is accounted for within the transition and transformation plan; can proactively develop custom components based off client needs and can lead the development of new components into the initial plan
• Project Management Institute (PMI) certification, such as the Certified Associate in Project Management (CAPM) or equivalent
• Working knowledge of one or more formal project management methodologies
• Bachelor’s degree or College Diploma in business or computer-related field or equivalent experience
• IT Infrastructure Library (ITIL) Certification at the Foundations or higher level: ITIL4 preferred
• Strong knowledge of IT Operations Management (ITOM) and IT Service Management (ITSM) Concepts
• Proficiency in Microsoft Office applications
• Ability to work weekends and / or off-hours as necessary to meet our clients' needs