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Snr ServiceNow Subject Matter Expert to make recommendations on the IT Asset Management and Ticketing model and procedures

Job Type: Contract
Positions to fill: 1
Start Date: Aug 29, 2022
Job End Date: Feb 28, 2023
Pay Rate: Hourly: Negotiable
Job ID: 122096
Location: Montreal, Ottawa, Toronto
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Our valued client is looking for a Snr ServiceNow Subject Matter Expert to make recommendations on the IT Asset Management and Ticketing model and procedures

Initial 6 month contract, hybrid (1 day per week), in Ottawa, Toronto or Montreal!

Responsibilities:
  • Recommend best practices and process improvements based on knowledge, experience and expert knowledge of ServiceNow to the client
  • Analyze data, and current workflows/practices, find potential opportunities, risks, inefficiencies, and points of strength and recommend remediation or changes based on their analysis.
  • Make recommendations to the client on the IT Asset Management and Ticketing model and procedures for configuration and operational readiness.
  • Understand clients current state and map out the future state configuration.
  • Assist in implementing the changes or assist client employees in making the changes.
  • Communicate knowledge and recommendations in a way that makes it accessible to non-specialists.
  • Represent clients business needs in workshops, discussions and configuration discussions with the vendor.
  • Map out processes for policies, business rules and procedures, and communicate the contexts in which the rules, processes and policies are to be applied in the ServiceNow platform and/or operationally.
  • Validate the overall design of the solution and all the requirements for the future state in accordance with industry best practices.
Must Have Skills:
  • 8+ years experience with configuration and process mapping of ServiceNow.
  • Experience with ServiceNow IT Asset Management and IT Ticketing features, modules and platform.
  • Able to communicate to all levels (analyst to C-Suite)
  • Worked in projects of similar size and complexity, where they acted as a subject matter expert.
  • 5+ years of experience in process mapping and future state planning.
  • Ability to manage time, scope and costs aligned with project management principles.
Nice to Have Skills:
  • Excellent communication skills in French and English