Snr ServiceNow Subject Matter Expert to make recommendations on the IT Asset Management and Ticketing model and procedures
Job Type: Contract
Positions to fill: 1
Start Date: Aug 29, 2022
Job End Date: Feb 28, 2023
Pay Rate: Hourly: Negotiable
Job ID: 122096
Location: Montreal, Ottawa, Toronto
Our valued client is looking for a Snr ServiceNow Subject Matter Expert to make recommendations on the IT Asset Management and Ticketing model and procedures
Initial 6 month contract, hybrid (1 day per week), in Ottawa, Toronto or Montreal!
Responsibilities:
Initial 6 month contract, hybrid (1 day per week), in Ottawa, Toronto or Montreal!
Responsibilities:
- Recommend best practices and process improvements based on knowledge, experience and expert knowledge of ServiceNow to the client
- Analyze data, and current workflows/practices, find potential opportunities, risks, inefficiencies, and points of strength and recommend remediation or changes based on their analysis.
- Make recommendations to the client on the IT Asset Management and Ticketing model and procedures for configuration and operational readiness.
- Understand clients current state and map out the future state configuration.
- Assist in implementing the changes or assist client employees in making the changes.
- Communicate knowledge and recommendations in a way that makes it accessible to non-specialists.
- Represent clients business needs in workshops, discussions and configuration discussions with the vendor.
- Map out processes for policies, business rules and procedures, and communicate the contexts in which the rules, processes and policies are to be applied in the ServiceNow platform and/or operationally.
- Validate the overall design of the solution and all the requirements for the future state in accordance with industry best practices.
- 8+ years experience with configuration and process mapping of ServiceNow.
- Experience with ServiceNow IT Asset Management and IT Ticketing features, modules and platform.
- Able to communicate to all levels (analyst to C-Suite)
- Worked in projects of similar size and complexity, where they acted as a subject matter expert.
- 5+ years of experience in process mapping and future state planning.
- Ability to manage time, scope and costs aligned with project management principles.
- Excellent communication skills in French and English
