Sr. Application Support Analyst responsible for supporting, troubleshooting and administering integrated applications – 2641
Job Type: Contract
Positions to fill: 1
Start Date: Oct 03, 2022
Job End Date: Oct 01, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123509
Location: Calgary
Int. Application Support Analyst responsible for supporting, troubleshooting and administering integrated applications – 2641
Location: Toronto (REMOTE)
Duration: 1yr contract (possible extension)
The Application Support Analyst will be responsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and maintain applications to provide critical services for multiple lines of business.
Accountabilities / Responsibilities:
• Create and maintain technical support documentation (e.g. operational procedures, support procedures, recommendations, progress reports).
• Provide after-hours on call support in line with on-call guidelines (24 x 7).
• Perform after hour implementation of code (Deployments to Production environment).
• Ensuring that the delivery of new Systems meet current Pre Production, Training and Production needs and requirements.
• Development of Support Tools, code development, and implementation of the final solution.
• Perform Root Cause analysis and work with the Problem Management team to track on-going issues.|
• Adhere to ITIL and/or best practices for application release and change management.
Must Haves:
• 5+ years’ experience in an Application Support role including on call and deployments/after hours activities.
• Powershell or Python scripting experience
• Experience with users onboarding and offboarding processes
• Strong knowledge in Active Directory (users, groups, elevated rights), SSO, Account Access Provision, Access Review
• Experience provisioning accounts for Market Data systems
• Experience with Monitoring with either Splunk or AppDynamics
Nice to Have:
• Knowledge of AWS
Location: Toronto (REMOTE)
Duration: 1yr contract (possible extension)
The Application Support Analyst will be responsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and maintain applications to provide critical services for multiple lines of business.
Accountabilities / Responsibilities:
• Create and maintain technical support documentation (e.g. operational procedures, support procedures, recommendations, progress reports).
• Provide after-hours on call support in line with on-call guidelines (24 x 7).
• Perform after hour implementation of code (Deployments to Production environment).
• Ensuring that the delivery of new Systems meet current Pre Production, Training and Production needs and requirements.
• Development of Support Tools, code development, and implementation of the final solution.
• Perform Root Cause analysis and work with the Problem Management team to track on-going issues.|
• Adhere to ITIL and/or best practices for application release and change management.
Must Haves:
• 5+ years’ experience in an Application Support role including on call and deployments/after hours activities.
• Powershell or Python scripting experience
• Experience with users onboarding and offboarding processes
• Strong knowledge in Active Directory (users, groups, elevated rights), SSO, Account Access Provision, Access Review
• Experience provisioning accounts for Market Data systems
• Experience with Monitoring with either Splunk or AppDynamics
Nice to Have:
• Knowledge of AWS
