Sr. Bilingual Systems Administrator with Telecommunications experience to support, troubleshoot, and maintain security compliance. - 744

Job Type: Contract
Positions to fill: 1
Start Date: Oct 02, 2023
Job End Date: Apr 30, 2024
Pay Rate: Hourly: Negotiable
Job ID: 132756
Location: Montreal, Toronto
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Our valued Financial client is actively seeking a Sr. Systems Administrator with Telecommunications experience to support, troubleshoot, and maintain security compliance.

 

Initial 6-month contract, working hybrid in Montreal, Anjou, St-Hyacinthe, or Toronto.


Responsibilities

  • Resolve technical issues escalation from IT User Support and escalate to appropriate levels as required.
  • Under the guidance of IT Specialists as required, install IT infrastructure components, set and update them in line with business standards to standardize and optimize use of IT Systems tools.
  • Demonstrate effective collaboration within the Telephony and Contact Center Services team as well as with other technical and business resources along with third party vendors to help ensure a consistent and professional service outcome to your stakeholders within the organization.
  • Help support the gathering of business requirements for telephony-related projects and enhancements and will build Test Plans and execute UAT (user acceptance testing).
  • Demonstrate ownership and accountability of VoIP, WFM-WFO-related issues impacting our contact center operations and will provide consistent communication to the end-user. 
  • Travel to work in different offices, as needed.


Must-Have Skills

  • Avaya (on premise) experience
  • Verint experience
  • Experience with IP, SIP, or telephony in contact centers
  • Excellent communication skills in English & French


Nice-to-Have Skills

  • Knowledge of Netscout, Wireshark, Windows, MS Office, LAN / WAN