Sr Change Management/Training Specialist to conduct impact assessments and develop training materials for a Salesforce and Adobe Experience Manager Implementation for our Automotive Client.
Job Type: Contract
Positions to fill: 1
Start Date: Oct 02, 2023
Job End Date: Apr 01, 2024
Pay Rate: Hourly: Negotiable
Job ID: 132684
Location: Toronto
Sr Change Management/Training Specialist to conduct impact assessments and develop training materials for a Salesforce and Adobe Experience Manager Implementation for our Automotive Client.
Contract: 6 months
Hours: 37.5 per week
Location: Scarborough (1-2 days per week onsite)
Role:
- To support Change Management and Training activities related to the implementation of a Salesforce Case Management to improve the end user experience and drive better relationships between dealer networks and prospective customers across different points of contact
- Develop and deliver in conjunction with the vendor, required training for the Salesforce implementation to internal end users and external stakeholders (call centre, dealers, and their staff)
Responsibilities:
- Liaison with the program and business teams to analyse and synthesize detailed impact assessments and processes as it relates to the development of training material
- Develop and deliver training as required by the program
- Validate training materials with workstreams leads and Subject matter experts
- Participate in train-the-trainer
Must haves:
- 5+ years of experience as a Change Management/Training Specialist
- Knowledge of and experience with Salesforce Case Management
- Experience conducting detailed impact assessments and processes to support training development
- Experience developing training materials related to Salesforce Case Management including user guides, course slides, course exercises and supporting data, and quick reference guides as required
- Demonstrated ability to deliver Salesforce Case Management related training to various functional business units
Nice to have:
- Bilingual (English/French)
- CPTM certification and /or Degree/diploma with a major in Human Resources or Organization Development
- Experience with Adobe Experience Manager