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Sr Change Management/Training Specialist to conduct impact assessments and develop training materials for a Salesforce Implementation project.

Job Type: Contract
Positions to fill: 1
Start Date: Feb 06, 2023
Job End Date: Aug 05, 2023
Pay Rate: Hourly: Negotiable
Job ID: 126834
Location: Toronto
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Sr Change Management/Training Specialist to conduct impact assessments and develop training materials for a Salesforce Implementation project.
 
Contract: 6 months
Hours: 37.5 per week
Location: Scarborough (1-2 days per week onsite)
 
Role:
  • To support Change Management and Training activities related to the implementation of a Salesforce Case Management to improve the end user experience and drive better relationships between dealer networks and prospective customers across different points of contact
  • Develop and deliver in conjunction with the vendor, required training for the Salesforce implementation to internal end users and external stakeholders (call centre, dealers, and their staff)
Responsibilities:
  • Liaison with the program and business teams to analyse and synthesize detailed impact assessments and processes as it relates to the development of training material
  • Develop and deliver training as required by the program
  • Validate training materials with workstreams leads and Subject matter experts
  • Participate in train-the-trainer
Must haves:
  • 5+ years of experience as a Change Management/Training Specialist
  • Knowledge of and experience with Salesforce Case Management
  • Experience conducting detailed impact assessments and processes to support training development
  • Experience developing training materials related to Salesforce Case Management including user guides, course slides, course exercises and supporting data, and quick reference guides as required
  • Demonstrated ability to deliver Salesforce Case Management related training to various functional business units
Nice to have:
  • Bilingual (English/French)
  • CPTM certification and /or Degree/diploma with a major in Human Resources or Organization Development