Sr Change Management/Training Specialist to conduct impact assessments and develop training materials for a Salesforce Implementation project.

Sr Change Management/Training Specialist to conduct impact assessments and develop training materials for a Salesforce Implementation project.
 
Contract: 6 months
Hours: 37.5 per week
Location: Scarborough (1-2 days per week onsite)
 
Role:

• To support Change Management and Training activities related to the implementation of a Salesforce Case Management to improve the end user experience and drive better relationships between dealer networks and prospective customers across different points of contact
• Develop and deliver in conjunction with the vendor, required training for the Salesforce implementation to internal end users and external stakeholders (call centre, dealers, and their staff)

Responsibilities:

• Liaison with the program and business teams to analyse and synthesize detailed impact assessments and processes as it relates to the development of training material
• Develop and deliver training as required by the program
• Validate training materials with workstreams leads and Subject matter experts
• Participate in train-the-trainer

Must haves:

• 5+ years of experience as a Change Management/Training Specialist
• Knowledge of and experience with Salesforce Case Management
• Experience conducting detailed impact assessments and processes to support training development
• Experience developing training materials related to Salesforce Case Management including user guides, course slides, course exercises and supporting data, and quick reference guides as required
• Demonstrated ability to deliver Salesforce Case Management related training to various functional business units

Nice to have:

• Bilingual (English/French)
• CPTM certification and /or Degree/diploma with a major in Human Resources or Organization Development