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Sr. Data Analyst with Qualtrics, SAP-SAC, Power BI to work on Voice of Customer program.

Job Type: Contract
Positions to fill: 1
Start Date: Feb 06, 2023
Job End Date: Aug 06, 2023
Pay Rate: Hourly: Negotiable
Job ID: 126902
Location: Toronto
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Our client in the Utilities/Energy sector is looking for a Sr. Data Analyst with Qualtrics, SAP-SAC, Power BI to work on Voice of Customer program.

Location: Remote

Duration: 6 months contract to start.

 
Responsibilities:
 
  • Extracts, collects, analyzes, and reports data and information related to customer feedback.
  • Prepare VOC reports for Executive and frontline stakeholders.
  • Using both data analysis and critical thinking skills to help diagnose and resolve negative customer satisfaction feedback.
  • Prepare written and oral reports on CSAT performance outcomes.
  • Build front-end visualizations and data tools for the wider internal and external leaders and departmental audiences.
  • Represent VOC data analysis in internal and external committees and projects.
 
Must Haves:
 
  • 7 years as a Data analyst
  • Qualtrics
  • SAP – SAC
  • Power BI
  • Dashboards and creation of data warehouse for executive reporting.
  • Advanced Excel
Nice to Have:
 
  • Utilities/Energy Industry experience.