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Sr Engagement Manager to work with UX Lead(s) to develop, plan and price experience strategy and design deliverables; and articulate measurable business results around deliverables (including key inputs, dependencies and milestones for a large financial bank - 46213

Job Type: Contract
Positions to fill: 1
Start Date: Aug 08, 2022
Job End Date: Feb 02, 2023
Pay Rate: Hourly: Negotiable
Job ID: 121610
Location: Toronto
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Position Title: Design Operations Engagement Managers
# of positions: 1
Start Date: ASAP
Business Unit: Enterprise Innovation and Design
Duration: 6 months
Extension possible: yes
Conversion Possible: yes


Interview Process: Sheri, Austin; 1-2 rounds
Work Location: Hybrid role (flexible schedule)



CANDIDATE PROFILE DETAILS:
Degree/Certifications Required: Post-Secondary Education required
Years of experience: 5 years
Reason for request/why opened: backfill
% Interaction with Stakeholders: 50%
Team Size: 13 people
Personality Style/Team Culture: independent, detail oriented, flexible ability to adjust with change, great team
Selling Points of Position: ability to network as department is forefront of banks growth, great supportive team environment
Best Vs Average Candidate: ability to deal with conflict and ambiguity, organized, has design research knowledge/experience
How will performance be measured: quality of work, meeting with management (1 vs 1)


SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Engagement Manager, Design Operations

Department Overview :

It's an exciting time in financial services as the digital revolution has fully taken hold and design and innovation are at the forefront. At The Bank we pride ourselves on creating industry-leading experiences used by millions of people on a regular basis. The Design Operations team within DCX - The Banks Design Customer Experience team is looking for an experienced Design Engagement Manager to join our growing Design Operations team and the Design Practice.

Job Description :

Design Engagement Managers have responsibility for experience delivery management throughout the lifecycles of a project. Internally, Design Engagement Managers play the dual role of Design Experience advocate and Design Operations team advocate. They must ensure high quality work is delivered on time and on budget, while creating a supportive and efficient environment. Outwardly facing, they are ambassadors for the Design Experience, their processes and beliefs. They maintain and build on relationships before, during, and after projects.

Experience Design Engagement Managers must understand and articulate how design and UI build are incorporated into project/business decisions and how they improve the user experience. This person is a broadly experienced, business-savvy individual who is well-versed in managing a team while providing outstanding project support relative to the Projects/Platforms/Journeys in progress.


Accountabilities:
• Leads the development of broad solutions and approaches for project and acts as a trusted experience advisor
• Work with DCX Executive team(s) and UX Lead(s) to develop, plan and price experience strategy and design deliverables; articulate measurable business results around deliverables (including key inputs, dependencies and milestones)
• Clearly articulate design principles – Discovery, North Star Vision and blueprints; High Level designs, Wireframes, Visual designs, Research, Accessibility, Design operations and Copy to partners and articulate the value of
• Work with Front End UI development and Design Systems teams to develop, plan and price UI and Design Systems development activities as part of overall project planning/forecasting
• Partner with Technology to align and integrate experience design and development activities into overall integrated project plan
• Collaborate with Product, Planning, Business and Delivery partners to strategically manage overall project pipeline, highlighting and mitigating experience risks, issues and opportunities
• Report to Design Operations Senior Management on experience portfolio status, experience risks, issues, financials and escalations
• Consistently manage business expectations, ensure delivery of the highest quality service, and solicit and act on business and project partner feedback
• Expand and maintain relationships with key partners
• Effectively and efficiently plan and prioritize all experience deliverables and resources
• Ability to manage project scope, and financials while managing partner expectations
• Ability to interact at all levels and all partners i.e. Project managers, BA, Business Owners, Technology etc.
• Ability to focus on both the project and experience goals simultaneously
• Relationship management of our Vendor resources; quality, invoicing including ensuring our Design leads are supported with the best talent for the right project
• Excellent understanding of product design and digital development (Interaction/Visual design & Content/ UI Development)
• Excellent organizational, written, and communication skills with impeccable responsiveness and follow-through on details
• Strong relationship building skills with the ability to influence others by negotiating and building cohesiveness across diverse individual skills and styles
• Be the focal point for any escalations from partners or technology to mediate disputes to ensure Design strategy and Design principles are adhered to and supported
• Good understanding of The Bank  as an organization
You Are:

You’re looking for a company where you can pursue your interests across functions and geographies. You want to join a team where you are judged on your contribution and output, not your title.
Our Experience Design Engagement Managers are experience professionals with 5 years in consulting, agency, or industry related experience. They understand business relationships and team building while possessing most of the following qualifications or characteristics:
• 5 years of experience managing design and development projects, preferably in a management consulting, project management or design agency environment
• Experience in Forecasting and estimating of resources
• Change Management expertise – being the voice of design and helping teams through change using change management principles
• Strong communication, presentation and networking skills
• Creative thinking and analytical capabilities to build solutions
• Ability to work on multiple projects simultaneously
• Excellent time management and leadership skills
• Proven ability to multi-task, work with tight deadlines and prioritize tasks
• Strong “can do” service attitude towards business stakeholders
• Advanced facilitation, influence management and consensus building skills
• Comfortable navigating a space that is not well defined, ambiguous and complex at times
• Experience with and interest in project management tools, project management methodologies and best practices
• Keen interest in Design methodologies and working with design practice leaders
• Strong relationship building skills with the ability to influence others by negotiating and building cohesiveness across diverse individual skills and styles
• Experience with forecasting tools such as clarity

• 5 years of experience managing design and development projects, preferably in a management consulting, project management or design agency environment

MUST HAVE:
  • 5 years - Experience in Forecasting and estimating of resources
  • 5 years - Change Management expertise – being the voice of design and helping teams through change using change management principles
  • Experience with forecasting tools i.e (Clarity)
  • Project Management Skills

NICE TO HAVE
  • Sigma Experience
  • Clarity – Forecasting tool
  • Experience in Agile and Lean delivery, Scrum and Safe agile experience
  • Design Research experience

DISQUALIFIERS – is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?

1.) No Developer or Design Experience or Researcher roles
2.)
3.)