Sr. Help Desk Engineer/ IT Services to Develop support plans and material for internal Staff

Our client is looking for a Sr. Help Desk Engineer/ IT Services to Develop support plans and material for internal Staff

Overview:

Support Planning and Readiness by Developing support plans and material for use by staff during the 2024 Election

Must Have's:

• 3-5 years’ experience in a Helpdesk or IT services
• 1 year in a lead or supervisory position
• Proven technical knowledge and experience supporting computer software and hardware
• Experience with drafting procedural documents, manuals and other end user documentation
• Strong oral and written communication and interpersonal skills required to interact with individuals at all levels

Nice to Have's:

• An ability to quickly obtain subject matter expertise on election processes