Sr. IT Service Manager to deliver ITIL based operational excellence through strong vendor and site manager relationships.

Our mining client is looking for a Sr. IT Service Manager to deliver ITIL based operational excellence through strong vendor and site manager relationships.

This is an innovative mining company with strong sustainability value, with an innovative and forward thinking approach to growing their business. Come join a close knit, stable team that has the funds and agility to make things happen!

This is a permanent, full time role based out of Vancouver BC. Vancouver with a minimum of travel of once a month to their Northern BC mining sites.

Must Haves:

• 8+ years of experience developing processes for IT Service Delivery Management using ITIL best practices.
• Strong relationship management experience with external vendors and internal stakeholders.
• Coaching/mentoring experience

Nice to Haves:

• Oil & Gas or Mining experience.

Responsibilities:

• Supervise the transition of IT services (including applications and infrastructure) from development, through release and deployment, to ‘steady state’ production, including the following processes and activities.
• Drive operational discipline in alignment with business priorities and expectations through clearly defining what is expected, ensuring understanding of expectations, verifying that expectations are delivered on and leading by example.
• Lead, coach, mentor and support employees and direct reports to understand and deliver on the planning commitments.
• Drive the implementation strategies to maximise asset potential and deliver on the plans; aligning resources, people, succession plans and development.
• Identify the need for change to deliver on operational objectives; supports, drives and monitors change initiatives.
• Ensure effective safety and health management across areas of accountability through high standards of housekeeping, effective critical controls and proactive elimination of hazards.
• Provide leadership in the identification and management of risk through compliance with risk management processes and practices.
• Elevate developing issues and concerns to the Departmental Manager for consultation and advice to reach agreed interventions and solutions, report back on the effectiveness.
• Assist in the delivery of IT projects in accordance with business requirements and needs