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Sr. ITSM specialist to support the design and implementation of a Business Relationship Management role/function

Job Type: Contract
Positions to fill: 1
Start Date: Mar 06, 2023
Job End Date: Mar 31, 2023
Pay Rate: Daily: Negotiable
Job ID: 126925
Location: Ottawa
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Our valued public sector client is looking for a Sr. ITSM specialist to support the design and implementation of a Business Relationship Management role/function.

The successful candidate will have in-depth knowledge of the BRM function and the Information Technology Infrastructure Library (ITIL)

Tasks include:
  • Project plan to implement a BRM (Business Relationship Management) role/function for the SAP ERP system
  • Document the existing BRM function and a proposal of an improved BRM governance
  • Advise on streamlined governance structure to support BRM role/function
  • Advise on BRM governance program with hosted client and projects
  • Propose tools to support the BRM function such as dashboards, KPI, other reporting tools or reporting strategies
  • Produce a repository of best practices of BRM and an integration strategy with other functions
Must have:
  • Prior experience advising/designing ITSM practices, in particular BRM functions
Nice to have:
  • ITIL certification