Sr Salesforce Admin to support the Digital Transformation and Salesforce efforts for our large healthcare client

Job Type: Permanent
Positions to fill: 1
Start Date: Sep 10, 2023
Job End Date: Sep 10, 2023
Pay Rate: Salary: Negotiable
Job ID: 132366
Location: Toronto

Sr Salesforce Admin to support the Digital Transformation and Salesforce efforts for our large healthcare client  

Location- 2 Days a week onsite

The Role:

The digital team is looking for a Salesforce Administrator to join our digital team. The candidate will be a dedicated administrator resource working with the team on our digital transformation and Salesforce support efforts. We are looking for someone passionate, proficient and independent and possess a strong business and technical acumen. The candidate must also be curious, analytical and excited about the corporate health space. If you are a skilled Salesforce Administrator who is empathetic and loves to help people learn as well as support day-to-day user requests, we invite you to apply for this position.

The Accountabilities:

  • Take full ownership of Support Queue System including managing its day-to-day operations, triaging and prioritization of tickets, investigation and escalation of bugs and incidences
  • Managing and unlocking user accounts or resetting passwords
  • Dealing with SSO, two-factor authentication, and certificate problems
  • Helping users develop or fine-tune reports so they yield meaningful metrics
  • Support our CRM Specialist in troubleshooting email campaigns, workflows, approval cycles, or auto-responders
  • Import new leads and contacts, run data loads in support of business needs
  • Create new user profiles and monitor access levels
  • Work with developers to install high-priority updates from
  • Address user issues as they arise and provide support as needed
  • Manage and maintain Salesforce Shield and work with Risk and IT teams to manage requirements
  • Manage and maintain backups
  • Meet with business stakeholders to determine business and process issues for resolutions
  • Testing the stability and functionality of the application, including performance monitoring
  • Test software to ensure responsiveness and efficiency, alongside any system enhancements
  • Experience troubleshooting, debugging and upgrading software
  • Create and maintain security and data protection settings
  • Defining and managing system data and dependencies, flag PI, PHI and PCI compliance risks
  • Write and manage technical documentation, job aids and support training business users
  • Work with developers and the digital team to improve software
  • Partner with developers and the digital team to ensure each project meets a specific need and resolves successfully
  • Assume responsibility for project tasks and ensure they are completed in a timely fashion


  • Undergraduate/graduate degree in business and/or computer science
  • Salesforce Admin Certification
  • Advanced knowledge of Salesforce CRM platforms
  • Quick learner with the ability to learn a new Salesforce instance with significant customizations is essential
  • Marketing Cloud experience an asset
  • Data management skills
  • Working knowledge of Bitbucket, Data Loader, Jitterbit, Jira and Confluence. Experiencing managing user support tickets in Service Now an asset
  • Excellent written and verbal communication skills
  • Comfort working and assisting users leveraging best practices for virtual communications
  • Ability to problem solve high-level software and application issues
  • Advanced Excel skills a major asset
  • Exposure to Salesforce Community and Health Cloud is preferred
  • Strong communication to liaise between business units and the digital development team
  • Strong attention to detail
  • Self starter and highly driven to grow as a technical expert
  • Ability to thrive under pressure in a fast-paced environment
  • Receptive to direction and ability to adapt to a multitude of changes
  • Ability to work collaboratively with a team, as well as contribute effectively independently