Sr Salesforce Admin to support the Digital Transformation and Salesforce efforts for our large healthcare client
Sr Salesforce Admin to support the Digital Transformation and Salesforce efforts for our large healthcare client
Location- 2 Days a week onsite
The Role:
The digital team is looking for a Salesforce Administrator to join our digital team. The candidate will be a dedicated administrator resource working with the team on our digital transformation and Salesforce support efforts. We are looking for someone passionate, proficient and independent and possess a strong business and technical acumen. The candidate must also be curious, analytical and excited about the corporate health space. If you are a skilled Salesforce Administrator who is empathetic and loves to help people learn as well as support day-to-day user requests, we invite you to apply for this position.
The Accountabilities:
- Take full ownership of Support Queue System including managing its day-to-day operations, triaging and prioritization of tickets, investigation and escalation of bugs and incidences
- Managing and unlocking user accounts or resetting passwords
- Dealing with SSO, two-factor authentication, and certificate problems
- Helping users develop or fine-tune reports so they yield meaningful metrics
- Support our CRM Specialist in troubleshooting email campaigns, workflows, approval cycles, or auto-responders
- Import new leads and contacts, run data loads in support of business needs
- Create new user profiles and monitor access levels
- Work with developers to install high-priority updates from Salesforce.com
- Address user issues as they arise and provide support as needed
- Manage and maintain Salesforce Shield and work with Risk and IT teams to manage requirements
- Manage and maintain backups
- Meet with business stakeholders to determine business and process issues for resolutions
- Testing the stability and functionality of the application, including performance monitoring
- Test software to ensure responsiveness and efficiency, alongside any system enhancements
- Experience troubleshooting, debugging and upgrading software
- Create and maintain security and data protection settings
- Defining and managing system data and dependencies, flag PI, PHI and PCI compliance risks
- Write and manage technical documentation, job aids and support training business users
- Work with developers and the digital team to improve software
- Partner with developers and the digital team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
MUST HAVES
- Undergraduate/graduate degree in business and/or computer science
- Salesforce Admin Certification
- Advanced knowledge of Salesforce CRM platforms
- Quick learner with the ability to learn a new Salesforce instance with significant customizations is essential
- Marketing Cloud experience an asset
- Data management skills
- Working knowledge of Bitbucket, Data Loader, Jitterbit, Jira and Confluence. Experiencing managing user support tickets in Service Now an asset
- Excellent written and verbal communication skills
- Comfort working and assisting users leveraging best practices for virtual communications
- Ability to problem solve high-level software and application issues
- Advanced Excel skills a major asset
- Exposure to Salesforce Community and Health Cloud is preferred
- Strong communication to liaise between business units and the digital development team
- Strong attention to detail
- Self starter and highly driven to grow as a technical expert
- Ability to thrive under pressure in a fast-paced environment
- Receptive to direction and ability to adapt to a multitude of changes
- Ability to work collaboratively with a team, as well as contribute effectively independently