Sr. Technical Support Specialist to provide daily operation of the organization’s devices in the insurance industry
Job Type: Permanent
Positions to fill: 1
Start Date: Sep 19, 2022
Job End Date: Sep 19, 2022
Pay Rate: Salary: Negotiable
Job ID: 123292
Location: Regina
Sr. Technical Support Specialist to provide daily operation of the organization’s devices in the insurance industry
Must Have's:
Nice to Have's:
Must Have's:
- 4-6 years of directly related experience in Technical Support
- Experience with Windows desktop operating systems including Windows 10 and Microsoft 365
- Experience with basic network topologies such as Ethernet, LAN, WAN, and TCP/IP
- ServiceNow and IBM I (AS/400) hardware and operating system
- Ability to move and lift up to 50lbs and sustain bending or reaching with heavy loads
Nice to Have's:
- Post-secondary diploma in Computer Systems Technology
- Certifications such as Microsoft 365 Admin, MCSA, MCSE, IBM I Admin, and ITIL.
- Expereince of desktop hardware and software with the ability to easily learn new technologies and programs
- Strong organization skills with the ability to manage multiple tasks and set priorities within established deadlines
- Ability to travel from time to time within Saskatchewan and to occasionally work outside of core operating hours
- Responsible for the daily operation of the organization’s devices and services including, but not limited to, desktop and mobility
- Provide Tier 2 & 3 Technical Support, provide troubleshooting, analysis, and resolution of technical issues
- Assist with training, coaching, and mentoring Technical Support Analysts and other junior staff
- Serve as an escalation point to provide timely and appropriate assistance to end user staff
- Responsible for operating the organization’s service desk according to best practices
- Coordinate and deploy devices such as personal computers, printers, and other peripherals; accountability includes configuration, implementation, on-going maintenance, timely communication, and documentation
- Collaborate with the Cybersecurity and IT Service Delivery teams to schedule and deploy updates and security patches to end user devices
- Responsible for desktop and mobile hardware, software, license management, and compliance
