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Sr. Technical Support Specialist to provide daily operation of the organization’s devices in the insurance industry

Job Type: Permanent
Positions to fill: 1
Start Date: Sep 19, 2022
Job End Date: Sep 19, 2022
Pay Rate: Salary: Negotiable
Job ID: 123292
Location: Regina
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Sr. Technical Support Specialist to provide daily operation of the organization’s devices in the insurance industry

Must Have's:
  • 4-6 years of directly related experience in Technical Support
  • Experience with Windows desktop operating systems including Windows 10 and Microsoft 365 
  • Experience with basic network topologies such as Ethernet, LAN, WAN, and TCP/IP
  • ServiceNow and IBM I (AS/400) hardware and operating system
  • Ability to move and lift up to 50lbs and sustain bending or reaching with heavy loads

Nice to Have's:
  • Post-secondary diploma in Computer Systems Technology
  • Certifications such as Microsoft 365 Admin, MCSA, MCSE, IBM I Admin, and ITIL.
  • Expereince of desktop hardware and software with the ability to easily learn new technologies and programs
  • Strong organization skills with the ability to manage multiple tasks and set priorities within established deadlines
Responsibilities:
  • Ability to travel from time to time within Saskatchewan and to occasionally work outside of core operating hours 
  • Responsible for the daily operation of the organization’s devices and services including, but not limited to, desktop and mobility
  • Provide Tier 2 & 3 Technical Support, provide troubleshooting, analysis, and resolution of technical issues
  • Assist with training, coaching, and mentoring Technical Support Analysts and other junior staff
  • Serve as an escalation point to provide timely and appropriate assistance to end user staff
  • Responsible for operating the organization’s service desk according to best practices
  • Coordinate and deploy devices such as personal computers, printers, and other peripherals; accountability includes configuration, implementation, on-going maintenance, timely communication, and documentation 
  • Collaborate with the Cybersecurity and IT Service Delivery teams to schedule and deploy updates and security patches to end user devices 
  • Responsible for desktop and mobile hardware, software, license management, and compliance