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Telecommunications Analyst to maintain network infrastructure for a large banking client - 142343

Job Type: Contract
Positions to fill: 4
Start Date: Nov 30, 2022
Job End Date: Jul 18, 2023
Pay Rate: Hourly: Negotiable
Job ID: 125142
Location: Toronto
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Our client is seeking a Telecommunications Analyst to maintain network infrastructure for a large banking client.

Contract Length: 8 months with strong possibility of extension
Location: Work from home

Overview:
Migrate Wealth Management employees in the US from personal mobile device to the use of a corporate RBC mobile device due to compliance reasons.

Responsible for the day-to-day support and maintenance activities of the network infrastructure. With direction from senior analysts, duties include reviewing designs, managing implementations and supporting emerging network solutions to meet business requirements. With supervision and direction, analyzes business needs and in conjunction with a senior level analyst, provides input on recommendations for new deployments and upgrades. Manages activities related to the day-to-day operations of the network, coordinate all move/add/change (MAC) activities and assist in providing support, and escalating where appropriate.

Responsibilities:

- Provide technical leadership in coordinating complex network deployments
- Assist with resolving network related issues
- Effectively follows the banks' change management processes and guidelines ensuring all change activity records provide clear and concise instructions as well as the necessary supporting information
- Work closely with the Telecom WAN and LAN Development teams in deploying new designs and solutions to satisfy performance and/or business requirements
- Manage all components in the network to ensure the banks' is not exposed to any risk. Consistently review network monitoring and performance reporting to ensure network performance is optimal and that sufficient capacity exists to meet daily peak volumes
- Coordinate incident resolution with various IT support teams and external service providers, identifying, tracking and resolving issues
- Responsible for ensuring clients’ queries and concerns are responded to in a prompt, helpful and professional manner while promoting user self-sufficiency
- Set follow up times for all incidents to ensure recovery can be achieved within the banks' severity guidelines
- Follow up with service partners when status not provided within the banks' severity guidelines and escalate when necessary
- Provide diagnosis and problem recovery for incidents

Must Haves:
  • Associates degree in Networking, related field or equivalent education/experience
  • 2-4 years experience in telecommunication field
  • 2-4 years experience in Cisco networking
  • LAN/WAN certification is an asset

Nice to Haves:
  • Experience working in the Wealth Management business
  • Experience working in bank environment
  • Experience working on mass migrations of technology
  • Experience working in agile, fast-paced environment
  • Experience working with wireless carriers