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Canadian utilities company achieves successful SAP S/4HANA implementation

Company reduces operational costs, increases productivity, and improves customer service with SAP S/4HANA implementation

How S.i. Systems helped modernize operations and improve productivity


A leading Canadian utilities company providing electricity to more than 240 communities. 

The company’s strategy hinges on maintaining a competitive edge as a leading utility while maximizing efficiency. Senior leadership saw increasing productivity and reducing costs as an important piece of the overall strategy. 


Senior leaders could see that a variety of technological challenges were standing in the way of future gains and strategic success.  

  • Outdated Systems: The legacy Enterprise Resource Planning (ERP) platform no longer met the evolving needs of the company and was impeding its agility and responsiveness to market dynamics.

  • Asset Optimization: The Plant Maintenance (PM) module needed a major upgrade to start improving operational efficiency and reliability through improved machinery and asset optimization.

  • IS-U Meter-to-Cash: Streamlining its processes for the Integrated System for Utilities (IS-U) to enhance the meter-to-cash process, which includes meter reading, billing, and customer service.

  • EAM Efficiency: Managing Enterprise Asset Management (EAM) data, particularly master data and linear master data concepts, had become increasingly challenging. The need for efficiency gains in EAM processes to reduce manual efforts and errors was evident.


To address these challenges, the company engaged S.i. Systems for our deep-rooted connections in the tech community to find on-demand tech talent with the specialized skills to find a solution.

Although tech talent remains in short supply, we delivered. Our team of expert IT consultants played a pivotal role in reengineering business processes and implementing SAP S/4HANA as the transformative solution.


The results of our collaboration were transformative and aligned with the client’s overarching business objectives:

  • Enhanced Asset Reliability: Significantly improved asset reliability and uptime, thanks to predictive maintenance capabilities enabled by the upgraded PM module. This reduction in downtime and maintenance costs resulted in substantial savings.

  • Efficient IS-U Processes: The implementation of SAP S/4HANA's IS-U module streamlined the meter-to-cash process, enhancing response times to customers and reducing operational bottlenecks.

  • EAM Process Optimization: Greater efficiency in asset management translated into cost savings and improved resource allocation.

With a modern, future-ready IT infrastructure in place, the company is poised for long-term success and growth, demonstrating how collaboration and tech expertise can revitalize even the most established industries.